Privacy policy

This privacy policy describes our policies and procedures about the collection, use, disclosure, and sharing of your personal information or personal data when you use Hex-Rays products and services. It applies to activities by Hex-Rays SA and its affiliates and subsidiaries.

By using our products or services you are agreeing to this policy.

Information We Collect

We collect information directly from individuals, from third-parties, and automatically when you use our services and products.

• Account information: When you create an account on the Hex-Rays web site, we collect your name, contact information, and other information you provide.
• Payment information: When you purchase our products or services, we may collect the information necessary to process your order. For online purchases you will be required to provide certain payment and billing information directly to our payment processing partners.
• ID information: As part of our KYC procedure, we may ask you to provide your passport or other form of a personal ID document, as well as any supporting documents.
• Communications: When you communicate with us (via email, phone, fax, through the Hex-Rays web site or otherwise), we may maintain a record of your communication.
• Automatically collected information: We use cookies, log files, and other tracking technologies to automatically collect information about your activities, such as your page views, date and time of your visit, and other information about your use of our services. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the Hex-Rays web site such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with the Hex-Rays web site, even if you have not created an account.

Purposes and Legal Bases for Our Using of Your Information

We do not sell or otherwise share your personal data with third parties to use for their own marketing purposes. Hex-Rays uses the information we collect for our legitimate interests which include the following:

• Provide our services: To provide you the products and services, communicate with you about your use of the Hex-Rays products, respond to your inquiries, provide technical support, and for other customer service purposes.
• Marketing and promotions: For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
• Analytics: To gather metrics to better understand how users access and use our web site; to evaluate and improve our web site, and to develop new products and services.
• Comply with law: To comply with legal obligations, as part of our general business operations, and for other business purposes, including customer screening.
• Prevent misuse: Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service, License Agreement, or this privacy policy.

How We Share Your Information

We share information as set forth below:

• Service providers: We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, consultants, customer service and support providers.
• Affiliates: The information collected about you may be accessed by or shared with subsidiaries and affiliates of Hex-Rays SA, whose use and disclosure of your personal information is subject to this privacy policy.
• Business transfers: We may disclose or transfer information, including personal information, as part of any merger, sale, and transfer of our assets, or similar events.
• Legally required: We may disclose your information if we are required to do so by law.
• Protection of rights: We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of Hex-Rays, its users, or others.

How We Protect Your Information

We implemented many safeguards to protect the information we collect, including data encryption, enforced access policies, physical security measures, etc. However, no website or network is completely secure. Please take appropriate steps to protect your personal information safe, for example by choosing a strong password on our web site and keeping your license information private.

Access and Amend Your Information

You may update or delete your account information on our web site at any time by logging in to your account.

If you delete your account, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after deleting your information from our networks, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Age Limit

Only entities and persons over the age of majority may use our products and services. However, younger persons may use them upon parental consent and responsibility.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on this page.

If you have any questions about our practices or this privacy policy, please contact us at privacy@hex-rays.com